Privacy Policy
Last Updated: March 2026
At Rakour (Xiamen Rakour Technology Co., Ltd.), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our energy storage battery systems and related services.
Information We Collect
Personal Information
We may collect the following personal information:
Name, email address, and phone number
Company name and business address
Product inquiry and purchase information
Technical support requests and communication records
Device and Usage Data
When you use our battery management systems or visit our website, we may automatically collect:
Device specifications and battery system performance data
IP address, browser type, and operating system
Website usage patterns and analytics data
Cookies and similar tracking technologies
How We Use Your Information
We use your information for the following purposes:
Product and Service Delivery
Process orders and deliver energy storage solutions
Provide technical support and warranty services
Monitor battery system performance and safety
Communication
Respond to inquiries and customer service requests
Send product updates and maintenance notifications
Provide important safety alerts
Business Operations
Improve our products and services
Conduct market research and analysis
Comply with legal and regulatory requirements
Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
Service Providers
Third-party companies that help us operate our business (shipping, payment processing, cloud storage)
Business Partners
Authorized distributors and installers of our products
Legal Requirements
When required by law or to protect our rights and safety
Data Security
We implement industry-standard security measures to protect your information:
Encrypted data transmission (SSL/TLS)
Secure data storage with access controls
Regular security audits and updates
Employee training on data protection
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
Access and review your personal information
Request correction of inaccurate data
Request deletion of your data (subject to legal requirements)
Opt-out of marketing communications
Withdraw consent where applicable
To exercise these rights, contact us at [info@rakour.com].
About Information And Control
Cookies and Tracking
Our website uses cookies to enhance user experience. You can control cookies through your browser settings. Disabling cookies may affect website functionality.
International Data Transfers
As a company based in Xiamen, China, your data may be transferred to and processed in different countries. We ensure appropriate safeguards are in place for international transfers.
Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact:
Rakour Energy Technology Co., Ltd. Email: [info@rakour.com] Address: Xiamen, Fujian, China Website: https://rakour.com